When we ship CDs without the plastic box, you still get the front and back inserts right? Yes, we send both the front and back along with a copy of our most current catalog.
When will I receive my order? Most orders are shipped same day as receipt (does not include orders paid by personal check). USA shipping: The majority of orders are shipped with delivery confirmation, assuring that you items will arrive safely. We are able to track these orders in-route and when they have arrived. World: All orders shipped via airmail (Global Priority or Small Packet).
How do I know if an item is available? The web site is frequently. The paper catalog is updated less frequently.
What about returns? Complete satisfaction is guaranteed and you may return items for a full refund, exchange or credit -- usually. One fellow ordered 12 CDs, taped them all, and sent them back demanding a refund. In an unusual situation such as this, be prepared for a restocking charge. Please contact us within 3 days of receipt of your items if you want to return something. You must have approval before making a return.
Shipping charges are not refundable on returns. This applies to USA orders, in which shipping is free if you keep the item. It also applies to World orders.
How Do I Order by Mail? During Checkout, select Order via US or World Mail. The shopping cart will figures your discounts, shipping (if applicable) and tax (Colorado residents only). Then select the print option and print the order. (If you don't have a printer, write down the information.) Mail the order and payment to:
P.O. Box 1291
Wheat Ridge, CO 80034-1291
Note: During checkout the shopping cart says you will receive an email notification. This only works if you pay by credit card because the card processor sends the email, not us.
Don't forget to refresh your browser often! We are always adding new stuff, and if you do not refresh your browser you will instead see the older pages that are stored on your hard drive!
How long has MSR Productions been in business? Since 1988. We are the oldest and most reliable distributor of racialist musical products in North America. MSR Productions offers the best prices, fastest service, and the finest quality products in the business.